Return & Refund Policy

At Ezydeals, we aim to provide customers with quality products that are accurately described and properly checked before delivery. This Return & Refund Policy explains the conditions under which returns, refunds, repairs, and replacements may be provided.

By placing an order with Ezydeals, you agree to the terms of this policy.

1. Payment options

A. Online payment

Customers can make full payment online using available payment methods such as UPI, debit card, credit card, and other payment methods available at checkout.

Eligible orders paid online may receive a 5% discount, as displayed at checkout.

B. Cash on Delivery (COD)

Customers choosing Cash on Delivery are required to pay a ₹250 advance payment at the time of booking the order. The remaining order amount will be payable at the time of delivery.

The ₹250 advance payment is used to confirm and reserve the order and arrange delivery.

2. Product inspection at delivery

Customers are encouraged to inspect the product at the time of delivery, wherever applicable.

If the customer identifies a genuine product-related issue at the time of delivery, the customer may refuse to accept the product, subject to verification of the reported issue.

If the product has a genuine problem

If the product is found to have a genuine functional defect, significant damage, or another material issue that was not disclosed in the product description, the customer will be eligible for a refund.

• For COD orders, the ₹250 advance payment will be fully refunded.
• For orders paid online in full, the eligible refund will be processed in accordance with this policy.

If the customer changes their mind

If the product is in proper working condition and is substantially in the condition described on the website, but the customer refuses to accept the product due to a change of mind, personal preference, or any reason unrelated to a product defect or undisclosed material issue:

• for COD orders, the ₹250 COD advance payment will be non-refundable;
• for orders paid online in full that were not cancelled before they were out for delivery, ₹250 will be deducted and the remaining amount will be refunded.

This is because Ezydeals incurs costs for order processing, product reservation, preparation, and delivery arrangements.

3. Refund process

Where a refund is approved, Ezydeals will initiate the refund to the original payment method, where applicable.

Ezydeals will initiate eligible refunds promptly. However, the actual time taken for the amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank, or financial institution.

Ezydeals is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

4. Warranty policy

Warranty coverage varies from product to product. The applicable warranty period, if any, will be specified on the relevant product listing, invoice, or applicable order documentation.

Warranty coverage applies only to issues covered under the applicable warranty terms.

5. Warranty claim procedure

If a customer experiences a problem with a product during its applicable warranty period, the customer must contact Ezydeals Customer Support through WhatsApp.

To help us assess and resolve the issue, the customer may be required to provide:

• order details or invoice information;
• a clear description of the problem;
• clear photographs of the product and the affected area;
• a video demonstrating the problem, where applicable;
• any other information reasonably required by Ezydeals for troubleshooting or verification.

Customers should ensure that the photos and videos clearly show the reported issue.

After reviewing the information provided, Ezydeals may arrange further troubleshooting, inspection, technician assistance, or doorstep service, where applicable.

WhatsApp Customer Support: +91 80950 40070

6. Warranty service

If a product develops a covered issue during its applicable warranty period:

• Ezydeals may arrange inspection or technician support.
• Where applicable, doorstep service may be provided.
• Required parts may be repaired or replaced under the warranty.
• Covered warranty repairs or parts will be provided free of charge, subject to the applicable warranty terms.

If the same covered issue occurs again after the product has been repaired, Ezydeals will make reasonable efforts to repair and resolve the issue again under the applicable warranty.

If the covered issue cannot be satisfactorily resolved after applicable repair attempts, Ezydeals may provide a piece-to-piece replacement, subject to product availability and the applicable warranty terms.

7. Electronics warranty

For electronic products, any reported issue will first be inspected by Ezydeals or an authorised technician/service representative, as applicable.

If the issue is determined to be covered under warranty and is not caused by the customer, the applicable repair or warranty service will be provided free of charge.

Warranty coverage does not apply to issues caused by circumstances including, but not limited to:

• power fluctuations or electrical issues;
• water or liquid damage;
• physical damage;
• accidental damage;
• misuse or improper handling;
• any other damage or issue caused by the customer.

Where an issue is determined to be outside the applicable warranty coverage, the customer will be informed of any applicable repair, service, or parts charges before the repair is carried out.

8. Repair and replacement

Ezydeals will determine whether a reported issue qualifies for warranty service, repair, replacement, or another applicable resolution based on the product’s condition, warranty terms, and inspection results.

Replacement products, where applicable, are subject to availability.

If the exact same product is unavailable, Ezydeals may discuss an alternative resolution with the customer.

9. Cancellations

• Unpaid orders are cancelled automatically if payment isn’t completed in time. Nothing is charged.
• A paid order can be cancelled before it is out for delivery by contacting Customer Support on WhatsApp (+91 80950 40070) with the order number. The amount paid is refunded in full.
• Once an order is out for delivery, it can no longer be cancelled. Refusal at the door is covered by section 2.

10. Important conditions

• Customers should carefully review the product description, condition, specifications, images, and warranty information before placing an order.
• Used and refurbished products may show reasonable signs of previous use. Such characteristics will not automatically constitute a defect if they are consistent with the product description.
• A change of mind or personal preference does not constitute a product defect.
• Refunds and warranty claims are subject to verification and the terms stated in this policy.
• Ezydeals reserves the right to inspect a product before approving a warranty claim, return, refund, repair, or replacement.
• Customers must provide accurate information, photographs, and videos when submitting a warranty claim.

11. Contact us

For returns, refunds, or warranty-related assistance, customers must contact Ezydeals Customer Support through WhatsApp using the official WhatsApp contact details provided on our website.

EZY DEALS
Website: ezydeals.in
Email: info@ezydeals.in
WhatsApp Customer Support: +91 80950 40070

This policy may be updated from time to time to reflect changes in our products, services, business practices, or applicable requirements. The updated policy will be published on this website.