Privacy policy

This policy explains what personal information EZY DEALS (“we”, “us”), RT Nagar, Bengaluru, Karnataka, India, collects when you use ezydeals.in, why we collect it, and the choices you have. We follow India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect

• Account details: your name, mobile number, email address and password (stored only in scrambled, hashed form). If you sign in with Google, we receive your name, email and profile photo from Google.
• Orders and offers: the items you buy or make offers on, the amounts, and the order history.
• Delivery details: your delivery address and pincode. If you tap “Use my current location”, your approximate location, which we use to find your area and, at checkout, to guide our delivery person.
• Payments: payments are handled by Razorpay. We receive the payment status and reference number, never your full card, UPI PIN or bank login details.
• Browsing on our store: the items you view and save to your wishlist. If you are signed in, this is linked to your account; if not, it is only counted against an anonymous visitor number.
• Call-back requests: the name and mobile number you enter when you ask us to call you about an item.
• Messages: WhatsApp and email messages you exchange with us about offers and orders.
• Technical data: your IP address and browser type, used for security (for example to stop repeated login attempts) and to keep the site working.

2. Why we use it

• To create and secure your account and let you sign in.
• To process offers, payments, deliveries, refunds and customer support.
• To send order and offer updates by WhatsApp, SMS or email. You can turn WhatsApp updates off in your account.
• To help you with items you’ve shown interest in: if you are signed in or asked for a call back, our sales team may call or WhatsApp you about items you viewed, saved or asked about. Tell us any time and we’ll stop.
• To prevent fraud and misuse, and to meet legal, tax and accounting requirements.

We don’t sell your personal information, and we don’t use it for advertising by third parties.

3. Who we share it with

Only with service providers that help us run the store, and only what they need:

• Razorpay, to process payments and refunds;
• Meta (WhatsApp Business), to send you order and offer messages;
• our SMS provider, to send the one-time codes that verify your mobile number;
• our email provider, to send sign-up codes and receipts;
• Google, if you choose Google sign-in;
• our hosting and storage provider (Amazon Web Services, in Mumbai), which stores the site’s data on secure servers;
• OpenStreetMap’s Nominatim service, to turn a shared location into an area name;
• our own delivery staff, who see your name, mobile number and address for the orders they deliver.

We also share information when the law requires it, for example with tax authorities or in response to a valid legal request.

4. Cookies

We use our own cookies: one keeps you signed in, one remembers your delivery pincode, and one holds a random visitor number so we can count how often items are viewed. We also use Google (Tag Manager, Analytics and Ads) and the Meta Pixel on our shop pages. They set their own cookies to measure visits and the results of our ads, and to show our products to you on Google, Facebook and Instagram. They receive the pages and products you view, what you add to your cart and what you buy, but not your name, address, phone number or payment details. You can block these cookies in your browser settings, and manage ad preferences in your Google and Meta account settings.

5. How long we keep it

We keep your account details while your account is active. Order and payment records are kept for at least 8 years, as Indian tax and accounting law requires. Security logs are kept for a short time only.

6. Security

The site uses HTTPS encryption throughout. Passwords are hashed, access to customer data is limited to staff who need it, and every staff action in our console is logged. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects you.

7. Your rights and deleting your data

You can see and update your details in your account. You can also ask us for a copy of your information, ask us to correct it, or ask us to delete your account. We may need to keep order records that the law requires. To make a request, or to withdraw consent, email info@ezydeals.in.

8. Grievance officer

For any complaint about how your information is handled, contact our grievance officer at info@ezydeals.in, or by post to EZY DEALS, RT Nagar, Bengaluru, Karnataka, India. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

9. Changes

If we change this policy, we’ll update the date at the top of this page, and tell you by email or WhatsApp if the change is significant.